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Schwab > Salentica version one integration complete

First independently available Microsoft Dynamics-based CRM available

Oct 17, 2012 @ 6:05 pm

By Davis Janowski

Having been occupied with a couple of other projects the last two weeks in addition to jury duty I'm a wee bit behind.

It did not go unnoticed though that Schwab Intelligent Technologies and Salentica Inc. announced that Salentica Advisor Desk with Schwab OpenView Gateway is available to independent investment advisers following a successful pilot. That came out on 1 Oct.

Advisers who use Salentica Advisor Desk as their client relationship management solution can now view real-time information on their clients' financial holdings right there on their desktop.

No messy imports or multiple clicks required.

Custody information available from Schwab Advisor Services includes account balances, profiles, positions, transactions, and alerts.

For those that did not know Salentica's offering is built on the Microsoft Dynamics CRM foundation. It is the first standalone Dynamics-based CRM available on the adviser market. I say standalone but perhaps a better way of putting it is dedicated or perhaps generally available (Envestnet | Tamarac's CRM offering is Dynamics-based but you cannot purchase it separately, you would get it by signing on to use the Tamarac Advisor Xi platform).

Schwab OpenView Gateway is a product of Schwab Intelligent Technologies as part of the Schwab Intelligent Integration initiative (yes that was a sentence in the prepared statement).

And that is just one half of the whole SII thing (see this piece, Schwab launches business unit targeting RIAs, specifically the 'Divide and conquer' portion for the other half).

As the Oct. 1 prepared statement read:

“Following a Beta test, the pilot for Salentica Advisor Desk with Schwab OpenView Gateway took place in the summer, with select Salentica and Schwab clients testing the new functionality with the opportunity to provide feedback on the design.”


Coming soon from Schwab Intelligent Technologies: Microsoft workflows.

In order to further maximize advisors' use of Microsoft Dynamics CRM, Schwab Intelligent Technologies is currently in pilot with five Microsoft workflows for the Schwab OpenView Workflow Library. These Microsoft workflows will be broadly available by the end of 2012. Advisers can also access the current library of 28 universal workflows. Workflows are free to download for advisors who custody assets with Schwab Advisor Services.

Those interested in Salentica can visit their site.

Related stories:

Cloud version of Junxure on the way [Junxure part of OpenView Gateway]

Motif provides investors with investment themes, advisers should take note too; & Schwab Advisor Services holds its first Tech Talk audio conference

Hopes for Tamarac deal: A 'one-stop portal' for front and back offices

Finding errors in PortfolioCenter; Third-party application ReportCheck allows users to discern mistakes

Schwab announces availability of key technology platform components for RIAs

Welcoming the latest version of Junxure and a new data tool [see passage discussing first bit of data integration with Schwab

Schwab tries to wow advisers with its technology progress


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