The Renovation Room
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Welcome back to Salisbury, North Carolina. Its been three months
since we first met Trent. And one change is already
obvious. He has a new office. Now lets check in
on the rest of his progress. MUSIC All right, Trent.
Well, talk to me. How's it going? The number one
thing that, that we had talked about three months ago
was human capital. And we've made progress in that area.
We, we tried social media. Your group has been extremely
helpful in setting us up with job descriptions plus what
the responsibilities of that new registered assistant will be. In
addition to that, Chrystal's been able to use LinkedIn to
go out and, and prospect for potential new hires. And
we've actually moved on and hired a headhunter to assist
us in getting that right person in here. So we
don't have the person yet. We don't. But we've gone
through a few steps in that process to finding them.
Yes. And it sounds like, based on what we've done
so far, it's right around the corner. I feel very
confident we're gonna have it in the short run. Well,
and this is a process. Right. I mean, at the
rate you're going, you, you'll be through your action plan
within a year. But obviously this is one hurdle that's
huge, because you don't have capacity to expand into some
of those other steps until we get the help that
you need. This has got to be step one. Yeah.
Without getting step one, we can't go to step two.
And this new person that comes in that will basically
be my right hand person. Mm-hm. Will assist me and
take a lot of load off of the girls right
now what they're trying to accomplish. Good. Well the action
plan had three parts. So one was human capital, so
we know where we are on that. We've, we've worked
through. We're really close to getting the right person. But,
the other phases of it as well that were involved.
I know you've had some good progress there. We can
see the evidence in your nice new office. What are
some of the things that have been working really well
for you, so far? Well, you gave me good advice.
You told me to read the publication, The Decision Maker.
Mm-hm. Which I did. It made a lot of sense.
It addressed some of the concerns that I had and,
and basically what I need to let go and give
responsibilty to the other staff members. I discussed that with
them in our staff meeting. Mm hm. They felt like
it was a good idea. Let's give it a, let's
give it a try. Mm hm. And so far, that's
worked out pretty well. So you've seen a shift in
your mindset. Sure, sure. Right. And to help me acclimate
to letting that micromanagement go. Mm hm. Weekly, I'm able
to pull reports. So, you talked about systemization. Mm hm.
Of our practice. Mm hm. I'm able to pull reports,
and actually see what they've done throughout the week. Instead
of doing it on a daily basis. Absolutely, absolutely. Good,
that's a huge step in the right direction. So overall
Trent, you're making progress. We're not all the way there
yet. Right. This is a process that is going to
take some time, but how do you feel about things
so far? So far, I'm very positive on the changes
that we've made. I think that we've got a lot
of work left. Mm-hm. But as soon as we can
put those other steps into action, I think we're going
to be there. Yeah, what are you most excited about?
Just the general change of quality of life. Mm-hm. That
was my main challenge that I had. I love my
employees. I take care of my employees. I love my
family. I love my clients. Mm-hm. And I want to
make sure we deliver to them what they expect. Trent
has cut back on his hours some, But I know
it's a work in progress to get him home more
with us as a family. We've made some, some big
improvements that our clients have already noticed. But I know
we still have some work ahead, which we knew from
the start this was not going to be an overnight
process. I'm really excited about our new office. When the
clients come in, they're just blown away by the atmosphere.
And it really shows them how committed we are to
them and to our community. This is Salisbury. I grew
up in this community, and I'm gonna treat this community
like family. Three, two, one. [SOUND]. [MUSIC] It's really great
to be back here with Trent. And he has made
a ton of progress in these past three months. He
has a brand-new majorly upgraded office. He has revamped all
of his firm's branding. Begun hosting client events. And he's
made major strides in the way he thinks about managing
people and attracting top talent. Granted, he's not to the
finish line yet. But that's okay. Improving your practice is
a process that takes time. Remember, when it comes to
getting a good practice make over, it only comes through
evolution. [INAUDIBLE] [MUSIC] It's something you have to stick to
for the long haul. And we're convinced that Trent has
done just that. [MUSIC] [BLANK_AUDIO] [MUSIC] [MUSIC]