Redtail CRM data breach exposes personal client data

The information exposed includes names, addresses, dates of birth and Social Security numbers

May 21, 2019 @ 1:34 pm

By Ryan W. Neal

A data breach may have exposed personal client information that advisers store on Redtail Technology's client relationship management software, according to an email the fintech firm is sending to affected advisers.

The email, obtained by InvestmentNews, says the firm discovered on March 4 that its logging systems inadvertently captured a "small subset of the sensitive investor data" advisers keep on the CRM. The data were stored in a file that anyone on the internet could access.

(More: What could Envestnet buy next?)

Investor information in the file includes first and last names, physical addresses, dates of birth and Social Security numbers.

Redtail said in the email that it removed access to the file and launched an investigation as soon as it learned about the exposed data. But it said that remediation has been delayed because of the nature of the data, the format in which it was maintained and the time it takes to consolidate and correlate with Redtail's databases.

(More: Cybersecurity concerns over messaging apps grow as more firms enable adviser texting)

Redtail had to build specific applications to determine which clients' data was exposed. The company is emailing affected investors and offering free access to LifeLock Defender Preferred, a credit and identity theft monitoring and remediation product from Symantec.

"Less than 1% of Redtail clients were affected by this data exposure," Redtail CEO Brian McLaughlin said in an emailed statement. "We are taking this matter very seriously and are doubling down on our efforts to ensure that our customers' data is safe and secure."

Mr. McLaughlin also clarified there was no intentional break-in of Redtail's systems by a third-party. "It was a temporary exposure which Redtail uncovered and corrected," he said.

Redtail is one of the most popular CRMs among financial advisers. According to Technology Tools for Today's 2019 Software Survey, Redtail commands a 57% market share.

0
Comments

What do you think?

View comments

Most watched

INTV

Young professionals see lots of opportunity to reinvent the advice experience

Members of the 2019 InvestmentNews class of 40 Under 40 have strategies to overcome the challenges of being young in a mature industry.

INTV

Young advisers envision a radically different business in five years

Fintech and sustainable investing are two factors being watched closely by some of the 2019 class of InvestmentNews' 40 Under 40.

Latest news & opinion

Target-date fund design may be wrong for retirees

Researchers suggest the funds don't adequately hedge against sequence-of-returns risk in retirement.

InvestmentNews' 2019 class of 40 Under 40

Our 40 Under 40 project, now in its sixth year, highlights young talent in the financial advice industry. These individuals illustrate the tremendous potential of those coming up in the profession. These stories will surprise, entertain, educate and inspire.

New Jersey fiduciary rule: Pressure leads to public hearing, comment deadline extension

Industry push results in chance to air grievances on July 17 and another month to present objections.

Galvin to propose fiduciary rule for Massachusetts brokers

The secretary of the commonwealth is proposing a fiduciary standard in response to an SEC investment-advice rule he views as too weak.

Summer reading recommendations from financial advisers

Here are some books that will keep you informed and entertained during summer's downtime

X

Hi! Glad you're here and we hope you like all the great work we do here at InvestmentNews. But what we do is expensive and is funded in part by our sponsors. So won't you show our sponsors a little love by whitelisting investmentnews.com? It'll help us continue to serve you.

Yes, show me how to whitelist investmentnews.com

Ad blocker detected. Please whitelist us or give premium a try.

X

Subscribe and Save 60%

Premium Access
Print + Digital

Learn more
Subscribe to Print