Top 10 advice firms ranked by investor satisfaction in 2020
Advisory firms headed into this year’s market turmoil with happy customers, according to J.D. Power's 2020 U.S. Full Service Investor Satisfaction Study.
The survey, now in its 18th year, shows the highest-ever level of overall investor satisfaction with advisory firms, at 850 out of a possible 1,000 points, up from 835 in 2019. Of course, J.D. Power notes that the biggest factor in that improvement was investors’ satisfaction with the performance of their investments, which is likely to suffer in the current environment.
The rankings are based on a survey that was conducted from November through January of 4,532 investors who work with financial advisers. The survey asks about categories including account information, investment performance, firm interaction, product offerings, commissions and fees, information resources and problem resolution.
Click through to see the 10 financial advice firms that ranked highest this year.