10 takeaways from IN’s Fintech Virtual Summit
“Self-directed client interaction tools like Netflix is what we’ll see moving forward — the consumer’s ability to interact and engage without actually involving a human.”
“I would suggest when allocating your tech stack to start with your process. The basics really matter because if you're going to spend money on technology, it needs to reinforce a process, not the other way around. — Joe Duran, Managing Director, Head of Personal Financial Management, Goldman Sachs