Results for "client servicing"

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How to achieve a client-centric practice

March 13, 2019

Amazon promises a world where algorithms know what products we want before we do. Dog food, a new couch, toothpaste — they'll arrive at our homes with no effort on our part. This model has the power to change how we think about the experience...

Starting a new advisory firm: How to outsource and structure your practice

March 12, 2019

This is the second in a three-part series detailing what I would do if I were to move to a new town and start an advisory practice from scratch. In my first installment, on marketing, I described how an adviser should go about acquiring a steady...

Taxes, investment returns and the new Form 1040

March 5, 2019

Given that 2018 is the first tax year to reflect the Tax Cut and Jobs Act, there are a few changes advisers should understand to aid in client discussions. Even more important, understanding these changes will allow you to identify problem areas...

Leading to last: Growing an advisory firm so it will continue on

February 28, 2019

Over the past decade, succession planning has become an increasingly potent issue for many RIA firms — including ours. According to Fidelity's benchmarking study, 60% of RIAs either have no succession plan or have one that isn't ready for...

Reset your thinking for 2019

February 26, 2019

2018 challenged many clients with a rockier road than 2017—and disappointing returns to boot. One recent study showed 90% of major asset classes posted declines through mid-November, with cash outperforming stocks and bonds. That preceded...

Morningstar study says advisory clients are stuck on investment performance

February 26, 2019

Most investors still measure their financial adviser based on the performance of their portfolio, and most financial advisers know that, even if they think it's a mistake. A new study by Morningstar shows financial advisers have their work cut...

Opportunity-zone investments — are they right for your clients?

February 25, 2019

The Tax Cuts and Jobs Act passed by Congress in December 2017 included many changes to the tax code. One was the creation of "opportunity zones": state-designated and U.S. Treasury-approved areas where "new investments, under certain conditions,...

Delivering value starts with reducing fees

February 20, 2019

What makes someone choose a $300 pair of jeans over a $30 pair? Or a $100,000 Porsche over a $15,000 Fiat? Both options are functional and get the job done, right? Yet one is worth six to 10 times the other. Why? While some of those reasons...

Making a resolution (and a plan) that is built to last

February 19, 2019

We've reached the time of year where research tells us most people have abandoned their New Year's resolutions. According to U.S. News & World Report, 80% of New Year's resolutions fail by February. Those promises of eating less or working out...

Wealthfront introduces high-yield cash savings accounts

February 14, 2019

Wealthfront is the latest digital investing startup to set its sights on customers' uninvested cash, showing the company's ambitions to automate more than just investment accounts. The robo-adviser announced Wealthfront Cash Account on Thursday,...

How continuing disruption drives sustained success

February 11, 2019

In the modern business world, sustainable company success depends on continual disruption. I learned this nearly 20 years ago as a young entrepreneur attending the Schwab Impact conference, where the keynote speaker, Guy Kawasaki, opened my...

Firms can't afford to ignore female clients

February 8, 2019

Financial advisory firms that don't specifically target female clients are potentially missing out on 48% of the nation's millionaires, a third of household high-earners and and half of the country's total wealth. The good news is, you don't...

Don't be afraid to raise advisory firm fees

February 7, 2019

It's time for financial advisers to get over their fear of raising their fees, and a good place to start would be introducing a minimum annual fee for clients. Eliza De Pardo, a management consultant for TD Ameritrade Institutional, said her...

Millennials turning to automated investing in response to market volatility

February 5, 2019

Investors are reacting to market volatility differently across generations, according to a new survey of 1,000 U.S. investors by TD Ameritrade. Millennials, many of whom are going through their first major market drops, are turning more toward...

Communicating with clients in tough times

February 5, 2019

2008 wasn't that long ago. Back then, baby-boomer clients were 44 to 62 years old. Today, they're 55 to 73 years old. And they still make up the majority of most advisers' clients and assets. But even though the demographics and net worth of...

Planning potholes and banana peels

February 4, 2019

I once worked with a terrific wirehouse adviser based in Southeast Florida who suffered from serial honesty. Even in the heady bull market of the 1990s, he insisted on plotting retirement income strategies according to the 4% rule. This was...

Cetera new facial recognition technology to improve risk questionnaires

February 4, 2019

Financial planning technology took center stage at this year's T3 Adviser Conference, but it was Cetera Financial Group's demonstration of new facial recognition technology that really stood out in terms of a "wow" factor." For my money, Cetera's...

Furloughed government employees pulling money from Betterment accounts

January 25, 2019

The shutdown of the U.S. government may be over, at least temporarily, but it already has taken a toll on financial plans and goals of federal workers. As the shutdown stretched beyond a month, digital adviser Betterment noticed a number of...

Advisers see more clients seeking second opinions

January 23, 2019

In the latest sign that financial planning is gaining professional status, clients are increasingly seeking second opinions. Some advisers attribute the trend to clients' growing awareness of fiduciary duty, while others say it comes with market...

Fintech isn't just for kids

January 17, 2019

Financial advice firms need to embrace digital technology to reach next-gen investors and attract young advisers, but that doesn't mean fintech is just for kids. Existing technology vendors and startups are recognizing an opportunity to innovate...

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