Results for "client servicing"

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Advice industry leaders focused on improving the digital client experience

June 26, 2019

With most advisers on their way to having a core technology stack in place that digitizes much of their day-to-day tasks, industry leaders are now turning their attention from the back office to the front of the house. Because for many advisers,...

Advisers step up efforts to help clients manage student loan debt

June 25, 2019

While many of the Democrats running for president are proposing new ways to shift the cost of college onto taxpayers, some financial advisers are focused on helping their clients to better understand and manage the financial burdens of higher...

Fixed-income solutions for breakaways entering the RIA space

June 25, 2019

Wirehouse advisers are often sold the idea that the independent channel cannot support sophisticated investment solutions. So a major concern for breakaway advisers as they make the move to independence is how they will recreate the products...

Advisers who pick stocks are hurting clients — and the value of their firms

June 25, 2019

If you're an adviser and you pick securities for your clients, you're not only wasting time and money, you're probably doing them a grave disservice. I've been a financial planner and adviser for almost three decades, and it never ceases to...

Advisers investing in technology to prepare for possible recession, Schwab study finds

June 20, 2019

Financial advisers are worried about a potential downturn or recession and to prepare for the storm they are investing in technology, according to the latest Independent Advisor Outlook Study from Charles Schwab Advisor Services. Two-thirds...

Account consolidation preferred more in theory than in practice

June 19, 2019

While 49% of affluent clients of financial firms say they would prefer to use a single institution to serve the bulk of their financial needs, just 36% of those expressing such a preference actually use one provider, according to research by...

3 ways to take your planning business to the next level

June 17, 2019

It's no secret that there's been a trend toward providing advice and planning. This has been a good development, reflecting not just evolutions in the regulatory world but the preferences of an increasing number of investors. For advisers who...

How a preacher's son won 51 LGBT clients

June 17, 2019

I was settling the estate of a longtime client when his son shared life-changing news. He was transitioning to a woman and planning gender reassignment surgery. I grew up in church — the son of a preacher — and was taught to love. It made...

Betterment for Advisors debuts paperless ACATS system

June 17, 2019

Betterment wants to remove more paperwork from the day-to-day lives of financial advisers. The digital advice company is making the Automated Customer Account Transfer Service, or ACATS, completely paperless for financial advisers using Betterment...

Two fintech firms providing tools for uber wealthy clients

June 17, 2019

The core idea behind a lot of adviser technology is to either improve service for current clients, or help a practice grow by making it more efficient. Often that means making it cost-effective to serve next-generation or mass affluent investors....

You don't need to know sign language to work with deaf clients, but it helps

June 14, 2019

James Rooney hadn't planned on carving out a niche working with deaf clients. But nearly 30 years after his first encounter with a deaf client, he has become Morgan Stanley's go-to adviser for this unique community of clients. "If a deaf client...

Reg BI won't stop advisory sector advances over broker-dealers, Pershing's Tibergien says

June 13, 2019

Growth in the investment advisory sector will continue at a rapid pace despite the Securities and Exchange Commission's regulatory changes that are supposed to close the gap in the standard of care between investment advisers and brokers, according...

What 'Avatar' and 'Avengers: Endgame' can teach advisers about what clients want

June 10, 2019

"Avatar" and "Avengers: Endgame" sit as No. 1 and No. 2 on the list of the highest-grossing movies in history (not adjusted for inflation). Both have taken in over $2.5 billion dollars at the box office. "Endgame" became China's highest-grossing...

It takes a village: The value of collaborative adviser communities

June 7, 2019

As demographic trends shift and a decade-long bull market accelerates investor wealth, financial advisers are faced with increasing pressure to address the changing needs of their clients. The last 10 years have generated more wealth among investors...

The future belongs to visionaries. Let's build their tools today

June 6, 2019

If you ask someone in the financial services industry about their goals, chances are good you'll hear that they want to attract more clients, improve their client experience or accelerate their growth. The specifics vary, but most want to get...

'Dumb money' in ETFs isn't so dumb after all

June 5, 2019

Retail investors in exchange-traded funds have found a smart strategy to deal with the never-ending stream of market drama inspired by President Donald J. Trump: Ignore it. This group of investors has most likely earned more in the market than...

Where advisers are focusing their attention this year

June 5, 2019

It's amazing how much I learn from fellow advisers, even after being in this profession for more than 35 years. As 1,300 advisers, team members and industry executives descended on the Excell 2019 conference in Chicago last month, the energy...

Three retirement planning conversations advisers can't ignore

June 4, 2019

Many people feel overwhelmed when it comes to saving and investing for retirement, particularly when the transition into this new life stage is imminent. Advisers play a critical role in supporting clients through their retirement journey, with...

Overcoming reservations about converting to investment models

May 30, 2019

With few exceptions, advisers today should be using investment models, which save time, improve processes and allow them to spend more time with clients, all of which directly correlates to higher profits. Many advisers will scoff at that, believing...

Redtail isn't the only firm with cybersecurity issues

May 28, 2019

Redtail Technology is the latest firm dealing with the fallout of a cybersecurity issue, but it likely won't be the last. In an email sent to advisers last week, Redtail blamed its leak on systems that inadvertently stored investors' personal...

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