Results for "client servicing"

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Dealing with widows requires empathy and patience

May 23, 2019

I often write about the need to protect clients from the financial risks of living too long, but last week I was reminded that not everyone is blessed with long life. My husband Mike decided to accompany me on a trip to Chicago last week for...

Calm in the storm: How advisers can combat emotional investing

May 21, 2019

In today's society, news breaks on a 24/7, nonstop cycle and the stock market can shift at the drop of a hat. Now that everyone has unlimited access to news at their fingertips, people can find out what's happening around the world in a matter...

Carson Group advisers will soon be able to offer clients banking accounts

May 10, 2019

Carson Group announced several new products and services at its annual Excell conference, including a mobile-only banking service that advisers can offer clients. Through a partnership with financial technology firm Galileo, the 108 firms supported...

5 tactics to improve client retirement readiness

May 15, 2019

Five common things are preventing people from being ready to retire, according to Morningstar Inc. director of behavioral science, Sarah Newcomb. Ms. Newcomb explained the key factors and research behind them at the InvestmentNews Retirement...

The world is flat — and some people like it that way

May 15, 2019

Last time in this space I stirred the pot a bit by calling out the uneven "progress" of wealth management firms on adopting better productivity and embracing demographic realities — especially the rising importance of women clients and the...

Do you know how to calculate after-tax returns?

May 1, 2019

Focusing on investment taxes all year — not just in April — can make a material difference in successful after-tax outcomes. In my discussions with both advisers and investors, I often see confusion about how to calculate after-tax returns...

Find your Fosbury Flop: Innovating on the fundamentals

April 23, 2019

Last week I had the good fortune to spend time with some of the most forward-looking individuals in our industry at InvestmentNews' 2019 Innovation Summit. Joe Duran, chairman of this year's event, encouraged attendees to look for innovation...

3 ways to improve adviser technology

April 16, 2019

While technology helps with practice efficiency and profitability, advisers acknowledge that clients are the prime beneficiaries of technology improvements. In Oranj's 2018 research report, Digital DNA 2.0, advisers say improved client-facing...

Advisers need to be more personal on social media

April 30, 2019

Financial advisers are being too corporate on social media, according to a new report by Hearsay Systems, a digital marketing technology firm for the financial services industry. Hearsay found advisers at wealth management firms mostly share...

Grown children may be hazardous to your wealth

April 18, 2019

Baby boomers redefined parenthood over the past few decades, often serving as friend and confidant — as well as banker — to their now adult children. Many continue to subsidize their offspring's living expenses well into early adulthood,...

62% of firms plan to adopt new client-facing technology this year

April 12, 2019

Our past research has revealed that independent advisory firms often rated improving the digital client experience as less important than improving adviser productivity and building efficiencies. But data from the 2019 InvestmentNews Adviser...

Growth is a must, but watch out for the trap

March 19, 2019

After spending many years cheering my three daughters while they play club volleyball, I decided it would be nice to learn to play properly myself. After all, there are a couple of courts right by the ocean, and it would be fun to play with...

The hedger's opportunity

April 1, 2019

Now that the market has rebounded substantially off its lows, how do advisers know when to enter or exit the market? The short answer is that they can't know. Market timing is an ever-elusive game. Instead, advisers can look for strategies to...

What advisers need to know to serve professional athletes

April 19, 2019

Many advisers would love to serve the market of professional athletes. Young, famous men and women earning large sums of money but often lacking much, if any, experience with investing or planning for the long-term? It's a perfect opportunity,...

Making a resolution (and a plan) that is built to last

February 19, 2019

We've reached the time of year where research tells us most people have abandoned their New Year's resolutions. According to U.S. News & World Report, 80% of New Year's resolutions fail by February. Those promises of eating less or working out...

Starting a new advisory firm: Selecting technology

March 19, 2019

In my two previous columns, I've delved into both the marketing and outsourcing aspects of starting a career as an adviser. In today's third and final installment, I'm going to discuss the technology I would use were I to move to a new city...

How to handle a client with low risk tolerance

March 27, 2019

Risk tolerance questionnaires, scores and levels are a big focus right now in retirement income planning. While many of the tools are still rudimentary (e.g., your desire to skydive probably isn't tied to your investment risk tolerance), we...

How continuing disruption drives sustained success

February 11, 2019

In the modern business world, sustainable company success depends on continual disruption. I learned this nearly 20 years ago as a young entrepreneur attending the Schwab Impact conference, where the keynote speaker, Guy Kawasaki, opened my...

How to achieve a client-centric practice

March 13, 2019

Amazon promises a world where algorithms know what products we want before we do. Dog food, a new couch, toothpaste — they'll arrive at our homes with no effort on our part. This model has the power to change how we think about the experience...

The future of advice is hiding in plain sight

March 28, 2019

On March 5, InvestmentNews convened a group of advice industry leaders to talk about the future of advice. I listened, hoping to hear that undiscovered nugget, the silver bullet of success we should fire to capture the rich opportunities discussed...

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