Using AI and bots in your customer contact center

October 30, 2018 @ 12:00 am

Runtime: 1:43

Abinash Tripathy of HelpShift explains how the communications hub for customers, needs to be transformed for a digital first world where consumers do not want to use legacy channels like the telephone.


What do you think?

Video Channels

Recent Events

Informed Investing

Monday, Apr 1, 2019

Women Adviser Summit 2019

Thursday, Mar 7, 2019

Hi! Glad you're here and we hope you like all the great work we do here at InvestmentNews. But what we do is expensive and is funded in part by our sponsors. So won't you show our sponsors a little love by whitelisting It'll help us continue to serve you.

Yes, show me how to whitelist

Ad blocker detected. Please whitelist us or give premium a try.