Negotiating with a custodian
The 5 cents remaining in an investment account triggered a lengthy back-and-forth between the adviser and his custodian.
The learning curve for new clients
It takes time to explain the investing approach to clients, and often those explanations don't stick.
Helping clients tune out ‘investment noise’
Outside information about investing and markets can unsettle clients, and an important part of the job is encouraging them to tune that out.
Some memorable exchanges with clients
In the course of working with clients on financial planning, some are comfortable enough to talk about parts of their personal lives.
Ask follow-up questions to better serve client needs
When a client has a request, dig deeper before you take action by asking, 'Why you want to do that?'
Clients doing it themselves can cause glitches
At times advisers may have to rescue clients from problems they have created by going it alone.
The diverse parade of advisory clients
What makes financial advisory work fun and interesting is how different the clients are, with different financial situations, needs and worries.
Taking a pass on troublesome clients
It’s not easy to tell which prospects are going to pose problems — but it’s definitely easier to say no to a prospect than to terminate a client later.
Dealing with challenging clients
Deep-in-debt clients were hoping for a magic solution I didn't have, and didn't appreciate the advice I was able to give them.
Clients both happy and unhappy
My happiest client thinks I’m a true investment genius. My unhappiest is, of course, no longer my client.
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