Amazon.com Inc. and its cloud services division suffered widespread outages Tuesday that also affected several popular websites, including Robinhood, Coinbase and Netflix.
DownDetector, which monitors web connectivity, showed more than 20,000 complaints for Amazon and more than 11,000 for Amazon Web Services, at around 12:10 p.m. in New York. Websites including Robinhood, Coinbase and Netflix also experienced problems, according to DownDetector.
Some Amazon services, including music and video streaming, its voice-activated Alexa platform and security arm, Ring, were affected as well.
AWS said it has identified the cause of “increased error rates” and is working to fix it. Meanwhile, the company is directing customers to alternative servers in its western region that aren’t experiencing problems. The increased errors are in the eastern North American region. Multiple Amazon cloud-computing services were affected, including Amazon DynamoDB and Amazon Elastic Compute.
Amazon declined to comment and directed users to its AWS dashboard.
AWS is the leading cloud-computing provider, selling companies computing power and software services on demand rather than maintaining their own data centers and teams in-house. Its customers include a wide range of industries and the federal government. If not quickly fixed, AWS problems can cascade quickly.
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