American Funds urges new client passwords over Heartbleed

Parent Capital Group says has no information indicating client accounts hacked.
APR 18, 2014
The Capital Group Cos., the third-largest manager of U.S. mutual funds, urged 800,000 customers to change account passwords and other information to protect themselves from risk caused by the Heartbleed computer bug. The bug may have exposed some customers who accessed their accounts on the website for the firm's American Funds mutual funds between Dec. 12 and April 14, said Chuck Freadhoff, a spokesman for the firm. The company Thursday recommended in an e-mail to those clients that they change their user information, password, security image and questions, and delete their browsing history and “cookies.” (See also: 'Heartbleed' cybersecurity threat looms over advisers and clients) “Through an outside vendor there was with Heartbleed a vulnerability that gave a view to information flowing through that vendor's servers,” Mr. Freadhoff said. “We are doing this out of an abundance of caution,” he said, adding that the company had no information indicating accounts had been accessed by hackers. Heartbleed, which was recently discovered by technology researchers and made public on April 7, prompted security experts to urge consumers to change their Internet passwords, even as Google Inc., Facebook Inc. and large banks said they weren't affected. The bug can expose people to hacking of their passwords and other sensitive information. PROGRAMMING ERROR The Federal Financial Institutions Examination Council, made up of representatives from the Federal Reserve Board of Governors, the Consumer Financial Protection Bureau and other U.S. regulators, said last week that systems operating a widely used encryption technology called OpenSSL are at risk of being hacked. The flaw stemming from a two-year-old programming mistake was discovered by researchers from Google and Codenomicon Ltd., a technology security firm based in Finland, and reported to OpenSSL, according to a blog post from Codenomicon. It isn't known whether malicious hackers were aware of the bug and exploiting it, the researchers wrote. Bloomberg News reported April 11 that the National Security Agency knew about the bug for two years and made it part of its hacking toolkit for information gathering. The NSA has since denied that it knew of the bug before an April 7 report by the private security researchers. Capital Group manages $1.3 trillion for clients, including $1.1 trillion in its American Funds lineup, according to the company and data compiled by research firm Morningstar Inc. Only The Vanguard Group Inc.and Fidelity Investments oversee more in mutual funds. Capital Group's largest fund is the $138 billion Growth Fund of America, according to data compiled by Bloomberg. The firm operates more than 50 million shareholder accounts, Mr. Freadhoff said. (Bloomberg News)

Latest News

NASAA moves to let state RIAs use client testimonials, aligning with SEC rule
NASAA moves to let state RIAs use client testimonials, aligning with SEC rule

A new proposal could end the ban on promoting client reviews in states like California and Connecticut, giving state-registered advisors a level playing field with their SEC-registered peers.

Could 401(k) plan participants gain from guided personalization?
Could 401(k) plan participants gain from guided personalization?

Morningstar research data show improved retirement trajectories for self-directors and allocators placed in managed accounts.

UBS sees a net loss of 111 financial advisors in the Americas during the second quarter
UBS sees a net loss of 111 financial advisors in the Americas during the second quarter

Some in the industry say that more UBS financial advisors this year will be heading for the exits.

JPMorgan reopens fight with fintechs, crypto over fees for customer data
JPMorgan reopens fight with fintechs, crypto over fees for customer data

The Wall Street giant has blasted data middlemen as digital freeloaders, but tech firms and consumer advocates are pushing back.

The average retiree is facing $173K in health care costs, Fidelity says
The average retiree is facing $173K in health care costs, Fidelity says

Research reveals a 4% year-on-year increase in expenses that one in five Americans, including one-quarter of Gen Xers, say they have not planned for.

SPONSORED How advisors can build for high-net-worth complexity

Orion's Tom Wilson on delivering coordinated, high-touch service in a world where returns alone no longer set you apart.

SPONSORED RILAs bring stability, growth during volatile markets

Barely a decade old, registered index-linked annuities have quickly surged in popularity, thanks to their unique blend of protection and growth potential—an appealing option for investors looking to chart a steadier course through today's choppy market waters, says Myles Lambert, Brighthouse Financial.