Clients are often lost with found money

MAY 13, 2012
Money is a good thing. By and large, most people believe that. But individuals who come into large amounts of money suddenly, whether through inheritance or some other circumstance, can face difficult and emotionally charged changes. Melissa Hammel and Holly Thomas, two financial planners who run their own firms, spoke to advisers at the annual conference of the National Association of Personal Financial Advisors about how to deal with these situations. “Money affects our identity. It has impacts on our relationships and affects our lifestyles,” said Ms. Hammel, managing principal at Hammel Financial Advsiory Group LLC. “When a large sum of money comes in, clients can often make decisions that aren't in their best interests. Our job is to be an anchor for our clients.” The most typical source of such a windfall is an inheritance, though other sources include legal settlements, divorce or large stock option payouts — though these are less common these days. In many cases, having the money is not an altogether positive experience for people. Some can experience shock, denial or guilt. Some have had negative connotations about rich people and are conflicted about becoming rich. Others fear that a windfall of money will change their standing with friends and family, and alter their lives irrevocably. “More than likely, the client will be in shock and denial, and that's when they most often look for help,” said Ms. Thomas, head of Holly P. Thomas LLC. “They can make bad decisions that they'll regret later.”

BUYING BINGES

Chief among those are buying binges — many times followed by regret and self-recrimination. Others feel a sense of guilt if the money has come from the death of a loved one. Several advisers in the audience recalled situations where clients who came into a lot of money gave most of it away because of emotions they had about where it came from. Generally, the best thing that advisers can do for clients who have received large sums of money is to help them avoid irrevocable decisions, the speakers said. The best way to do that is to get them to express their feelings about money, and what their goals and life objectives are and were prior to receiving the windfall. “Help them understand their own judgments and values about money,” Ms. Hammel said. “But also understand what your own judgments are, because the client may feel very differently,” Ms. Hammel maps out what she calls family genograms that lay out the history of family relationships for clients. She looks for cases of substance abuse and family dysfunction to better understand the motivation behind a client's decisions. When she feels clients would be open to it, she also tries to get a release to speak to their therapists, if they have one. Ms. Hammel cautioned to tread lightly and not to push them to take or not take actions too aggressively. “It's critical that you give them space and time. If you push, they'll resist,” Ms. Hammel said. “You have to go where they are, not just where you think they should be.” Houston adviser Charles Parker concurs. He recalled a widow in her 40s who received a large settlement after the death of her husband. “She was not unsophisticated, but she was in unfamiliar territory. She started spending outrageously on a new home, chandeliers, expensive evening gowns. It took a while, but with our encouragement, she eventually realized she was a T-shirt-and- jeans kind of gal,” said Mr. Parker, whose firm specializes in helping women in transition. “Those who handle [a monetary windfall] best are the ones who are determined to hold on to their frugal ways,” adds John Gugle, a financial adviser with Alpha Financial Advisors LLC. [email protected]

Latest News

Stifel settles another complaint involving former star Miami broker
Stifel settles another complaint involving former star Miami broker

Stifel has paid or is on the hook for close to a staggering $200 million in damages and settlements to former clients of Chuck Roberts.

Advisor moves: LPL firm Genesis Wealth adds $725M veteran from JPMorgan
Advisor moves: LPL firm Genesis Wealth adds $725M veteran from JPMorgan

UBS also expanded in the Southeast with six advisors overseeing more than $2 billion, while Osaic lured a $300 million family-led practice from Wells Fargo's FiNet.

Salesforce launches Agentic Advisor as AI notetakers threaten CRM dominance
Salesforce launches Agentic Advisor as AI notetakers threaten CRM dominance

The new AI workspace rollout promises to automate the full advisor workflow just as third-party tools wage a turf war for central control of wealth firms' tech stacks.

Advisor moves: LPL lands UBS veteran as &Partners grows by $1.6 billion
Advisor moves: LPL lands UBS veteran as &Partners grows by $1.6 billion

Mega-RIA picks up $250M advisor, while three firms head for &Partners.

The great wealth transfer isn't coming - it's already here
The great wealth transfer isn't coming - it's already here

Advisors who wait for a wealth event to introduce themselves to the next generation are already too late.

SPONSORED Why direct indexing stopped being optional

Direct indexing is on pace to outgrow ETFs and mutual funds. Northern Trust's Ken Lassner explains why the advisors who get it wish they had started sooner.

SPONSORED Estate planning isn't a service add-on. It's your retention strategy.

As $84 trillion prepares to change hands, advisors who treat estate planning as peripheral are quietly building a sieve, not a book.