Doug Besso, chief technology officer, HighTower“Using machine learning and artificial intelligence to create the augmented adviser, and really the augmented client, experience.”
Cheryl Nash, president - investment services, Fiserv“I think we're all focusing on the adviser and technology, but how about the consumer?”
Rich Policastro, senior vice president - sales and relationship management, Fidelity Investments“One thing that I really think is going to be more of a disruptor is as firms are growing, being able to differentiate themselves and really articulate their value proposition.”
Jack Snyder, managing director, east divisional director, Nuveen Investments“I think it's how we continue to deploy our resources to really service our clients in the most efficient way, not only for how they want to be serviced, but also how we can get the most out of it.”
Sean Lawlor, head of enterprise data solutions, Envestnet“I would say adviser performance accountability.”
Todd Thomson, co-founder and chairman, Dynasty Financial Partners“The RIA world is going to go through a very massive disruption as we start seeing very large, very professionally run national RIAs evolve onto the scene. It will make it very difficult to compete as a smaller shop in that industry, and increasingly difficult to compete if you don't have a fiduciary mindset, as you serve your clients.”
Heather Kelly, senior vice president, United Capital Risk Management“It's all about moments and experiences. It's what is that experience with the adviser, and did that adviser get me to achieve the goals?”
Rajesh Markan earlier this year pleaded guilty to one count of criminal fraud related to his sale of fake investments to 10 clients totaling $2.9 million.
From building trust to steering through emotions and responding to client challenges, new advisors need human skills to shape the future of the advice industry.
"The outcome is correct, but it's disappointing that FINRA had ample opportunity to investigate the merits of clients' allegations in these claims, including the testimony in the three investor arbitrations with hearings," Jeff Erez, a plaintiff's attorney representing a large portion of the Stifel clients, said.
Chair also praised the passage of stablecoin legislation this week.
Maridea Wealth Management's deal in Chicago, Illinois is its first after securing a strategic investment in April.
Orion's Tom Wilson on delivering coordinated, high-touch service in a world where returns alone no longer set you apart.
Barely a decade old, registered index-linked annuities have quickly surged in popularity, thanks to their unique blend of protection and growth potential—an appealing option for investors looking to chart a steadier course through today's choppy market waters, says Myles Lambert, Brighthouse Financial.
