Advisers must face the facts of life

JUN 18, 2007
By  ewilliams
We live in an age when everything is the “new” something. Not only has brown been declared the new black, but age 50 is the new 30, property the new porn and Iraq the new Vietnam. For financial advisers, having an open and honest discussion with clients about the fees they charge is the new “birds and bees.” That’s because, much like it is the responsibility of every parent to squirm their way red-faced through an uncomfortable conversation with their preteen about the facts of life, financial advisers have a responsibility to explain to clients the details of the fees they charge for the advice and guidance they provide. Unfortunately, many advisers are doing too much throat clearing and not enough talking. A recent survey of 500 financial adviser clients found that only 43% said they understood their adviser’s fee structure “completely” or “fairly well.” Although that is abysmal, it’s better than a corresponding survey of 366 advisers which found that only 37% believed that their clients understood the fees they were being charged “completely” or “fairly well.” The surveys, which were conducted by Boston-based State Street Global Advisors and an online business journal at the University of Pennsylvania’s Wharton School in Philadelphia, call into question the actual degree of communication that takes place between advisers and their clients about fees. Fully 95% of advisers surveyed said they discussed their fees with their clients, yet only 61% of clients said that their adviser initiated such a discussion. The gap in perception between advisers and clients on the issue of fees should not be underestimated. To do so poses a threat to the very foundation of the adviser-client relationship: trust. Whether fees are earned through commissions, based on assets or charged hourly, lack of transparency negates trust on all levels and threatens to undermine the credibility of the financial advice profession.

Latest News

SEC bars ex-broker who sold clients phony private equity fund
SEC bars ex-broker who sold clients phony private equity fund

Rajesh Markan earlier this year pleaded guilty to one count of criminal fraud related to his sale of fake investments to 10 clients totaling $2.9 million.

The key to attracting and retaining the next generation of advisors? Client-focused training
The key to attracting and retaining the next generation of advisors? Client-focused training

From building trust to steering through emotions and responding to client challenges, new advisors need human skills to shape the future of the advice industry.

Chuck Roberts, ex-star at Stifel, barred from the securities industry
Chuck Roberts, ex-star at Stifel, barred from the securities industry

"The outcome is correct, but it's disappointing that FINRA had ample opportunity to investigate the merits of clients' allegations in these claims, including the testimony in the three investor arbitrations with hearings," Jeff Erez, a plaintiff's attorney representing a large portion of the Stifel clients, said.

SEC to weigh ‘innovation exception’ tied to crypto, Atkins says
SEC to weigh ‘innovation exception’ tied to crypto, Atkins says

Chair also praised the passage of stablecoin legislation this week.

Brooklyn-based Maridea snaps up former LPL affiliate to expand in the Midwest
Brooklyn-based Maridea snaps up former LPL affiliate to expand in the Midwest

Maridea Wealth Management's deal in Chicago, Illinois is its first after securing a strategic investment in April.

SPONSORED How advisors can build for high-net-worth complexity

Orion's Tom Wilson on delivering coordinated, high-touch service in a world where returns alone no longer set you apart.

SPONSORED RILAs bring stability, growth during volatile markets

Barely a decade old, registered index-linked annuities have quickly surged in popularity, thanks to their unique blend of protection and growth potential—an appealing option for investors looking to chart a steadier course through today's choppy market waters, says Myles Lambert, Brighthouse Financial.