Redtail, Morningstar announce integration deal to bring research to CRM system

Popular customer relationship manager plans to launch a new user interface in the fourth quarter.
SEP 15, 2014
Redtail Technology Inc. and Morningstar Inc. announced Monday a deal that will bring the research firm's investment analytics to the popular client relationship management system. The seamless access to Morningstar's research and analytics will come when Redtail launches a new user interface in the fourth quarter. Redtail CRM subscribers who upgrade to the new platform will have access to the Morningstar Report, which focuses on investment funds, as well as other Morningstar market-monitoring tools. Kartik Srinivasan, Morningstar's head of product integrations, said the firm is currently getting deeper into the trend of integrating functions within other third-party systems. “Redtail CRM is one of the leading CRM systems in the adviser space, especially the broker-dealer and registered investment adviser space,” Mr. Srinivasan said. “Increasingly, CRM is the central system that advisers use day to day. It overlaps nicely with our products that are in that space. We want to make sure that we provide easy access to key Morningstar information and reports within Redtail's CRM system.” The Charles Schwab Corp. in July reached a deal to add the Morningstar Office practice and portfolio management system, which includes customer relationship management tools, to its technology platform for RIAs. Brian McLaughlin, Redtail's chief executive, said his firm will introduce several features in the new interface, based on user feedback, at no additional cost. “This is a complimentary upgrade,” Mr. McLaughlin said. “Still $65 monthly for 15 users.” In addition to the integrated Morningstar reports and data, the new Redtail user interface will include an improved calendar, a more precise search function, note formatting and commenting capabilities and an automations engine for managing daily activities more efficiently. In a reflection of the integration trend, independent broker-dealer LPL Financial announced in August that it is affiliating with Redtail. “Our recent announcement of our affiliation with Redtail is a good example of us supporting the relationship and the sales pipeline of new business coming into advisers' practices,” said LPL chief information officer Victor Fetter, in a recent interview. “We already have Salesforce CRM, but now we've added Redtail for those who it suits better.”

Latest News

Annuities for RIAs: Why fee-only advisors still hit a wall
Annuities for RIAs: Why fee-only advisors still hit a wall

Halbert Hargrove senior wealth advisor weighs in on the products' guaranteed income upside, the operational drag and his wish list for carriers.

Broker-dealers must lean on tech, brand as advisors weigh options
Broker-dealers must lean on tech, brand as advisors weigh options

With 8.6% of advisors set to switch firms in 2026, Cerulli says advisor recruitment hinges on technology, branding and HNW support.

Advisor vs. advisor, Seattle showdown in fight for clients
Advisor vs. advisor, Seattle showdown in fight for clients

“I’m seeing more disputes like this between advisors and other advisors at the same practice,” said one industry executive.

Great Wealth Transfer might give way to a 'mirage,' Dunham research warns
Great Wealth Transfer might give way to a 'mirage,' Dunham research warns

Longer retirements and steady inflation could drain retiree portfolios before heirs inherit, with 4% net returns running dry by year 34.

Investors sue Coastal Financial after one fintech partner erases $470M
Investors sue Coastal Financial after one fintech partner erases $470M

A single fintech partner triggered a $68.8M credit hit.

SPONSORED In the Age of AI, Trust Becomes the Advisor's Greatest Asset

As AI makes financial information more accessible than ever, Lana Hock explains why human judgment, trust, and empathy remain the qualities clients value most in a financial advisor

SPONSORED Direct indexing webinar targets tax-loss harvesting amid market swings

Northern Trust’s Ken Lassner shows advisors how to convert volatility into after-tax portfolio gains