Advisers need to pick up their game when calculating clients' retirement

Advisers need to pick up their game when calculating clients' retirement
With retirement tools proliferating, clients need ones that advisers can use to tell a story.
JUN 26, 2015
More and more companies, both traditional financial services firms and robo-advisers, offer retirement calculators but finding one that inspires an effective retirement plan customized to each individual's financial situation has become challenging. One of the most common, if least effective, 'calculators' is having clients come up with an arbitrary number on their own that they can try to reach by their desired retirement age. Interactive digital retirement-planning tools can be more effective, enabling advisers and clients to adjust a range of variables such as time horizon, portfolio allocations and inflation to gauge the impact of each one on that investor's likelihood of achieving various retirement objectives. Personal Capital, an automated investment platform for consumers, has launched a free online retirement planner in response to this growing necessity. The planner includes a variety of customizable features for the individual, such as buying versus renting a home and managing when to claim Social Security benefits. “If you look at robo-advisers, they don't provide advice,” said Jim Del Favero, chief product officer at Personal Capital. “The retirement calculators from others are often geared toward encouraging you to save a certain amount of money through the product they're selling.” SINGLE NUMBER CALCULATORS In fact, some of the more static calculators that provide individuals with the ability to toggle between options and input different financial assumptions are geared toward generating a single number, which investors are then supposed to work toward. But because the calculators are all built with different assumptions for market returns, interest rates and inflation, they provide estimations that can vary widely and could be unattainable for some investors in the event of a prolonged bear market. “These are all forecasts with a wide range of possibilities, so saying there is a single number is a flawed approach,” said Dirk Quayle, president of NextCapital, which provides a portfolio-construction and retirement-planning software platform to advisers and investors. Jamie Hopkins, associate director of the New York Life Center for Retirement Income at the American College, said investors don't use general retirement calculators very often. Advisers will have to engage their clients by providing a better visualization of a retirement plan. WHAT'S THE STORY? “When advisers really get clients engaged is when they take that number from the calculator or a different program and generate a story or plan around it,” Mr. Hopkins said. “They can explain, 'Here is how we are going to meet your needs.'” Mr. Hopkins said there has been a strong trend toward traditional companies focusing on retirement planning as most of the clients they've had for decades shift their focus to retirement as it approaches. “It's where a lot of the money is,” Mr. Hopkins said. “A large portion of the country is moving into retirement, so companies are moving their focus along with the market.” Mr. Quayle said he expects to see more companies jumping into the retirement-planning business as government regulations around retirement advice tighten. Betterment, the second-largest robo-adviser in the industry based on assets under management, recently released its own retirement calculator and intends to expand its business into the 401(k) market. “It's going to be full speed ahead — not only retirement planning, but improving the precision of retirement planning, and in terms of getting the right data that is more than just the [assets from a single] account,” Mr. Quayle said.

Latest News

Why retirement planning demands more today than it used to
Why retirement planning demands more today than it used to

Todd Bryant of Signature Wealth Partners on vanishing pensions, SECURE Act 2.0, and what clients really want to know.

Merrill lands four advisor teams as May recruiting data shows firm's two-way churn
Merrill lands four advisor teams as May recruiting data shows firm's two-way churn

Merrill's latest hires span Colorado to Louisiana, even as industry-wide recruiting data suggests the firm is losing almost as many advisors as it gains.

Fund manager sues Kandeo, alleges $100 million FinSocial loss
Fund manager sues Kandeo, alleges $100 million FinSocial loss

The $36 million buy allegedly hid inflated books and a $50 million diversion.

Advisor gets $200,000 from Ameriprise in 'emotional distress' lawsuit
Advisor gets $200,000 from Ameriprise in 'emotional distress' lawsuit

“An award citing emotional distress is very unusual,” an industry executive said.

Workplace financial education linked to stronger financial habits, but participation remains low
Workplace financial education linked to stronger financial habits, but participation remains low

New EBRI research found workers who participated in employer financial education reported higher confidence, literacy and financial satisfaction.

SPONSORED Direct indexing webinar targets tax-loss harvesting amid market swings

Northern Trust’s Ken Lassner shows advisors how to convert volatility into after-tax portfolio gains

SPONSORED Who builds the income when the pension disappears?

Dan Biagini of American Equity says the steady decline of pensions, longer lifespans and a reset in interest rates are rewriting how advisors build retirement income