5 tips for productive conversations about diversity

5 tips for productive conversations about diversity
Instead of avoiding potentially contentious engagements, we can use them as stepping stones to increase awareness, mutual understanding and growth.
AUG 04, 2018

Having difficult conversations sucks. Often you feel like you're running in circles, going over and over the same issues and not being heard. When the conversation turns to race, gender and sexual orientation, discussions become especially difficult. So much anxiety, shame, fear and vulnerability are involved. However, if we really want to move the needle forward on diversity and inclusion, we need to start learning how to make these difficult conversations easier and more effective. Here are some tips on how to do that. FOCUS ON WHY THESE CONVERSATIONS ARE IMPORTANT​ In his extremely popular Ted Talk and book "Start with Why," Simon Sinek argues that the most inspirational leaders motivate others to action by explaining why they do what they do (i.e., the purpose, cause, belief). Only after nailing down the "why" can you address how things need to be done and what the result will be. The "why" behind having difficult diversity and inclusion conversations stems from us all wanting to become more knowledge, more accepting and better people. Additionally, avoiding these conversations will only make the problem worse. Last year, Kira Hudson Banks wrote "How Managers Can Promote Healthy Discussions About Race" for the Harvard Business Review about how avoiding discussions about racial tension can lead to stakeholders feeling unheard, perpetuating a cycle of misunderstanding and misinformation. Fear of "saying the wrong thing" can actually result in worse outcomes. Instead of avoiding potentially contentious conversations, we can use them as stepping stones to increase awareness, mutual understanding and growth. LEARN HOW TO EMPATHIZE​ According to resolution expert Maggie Lea of the Denver Foundation, what makes most conversations difficult is not necessarily the content of the exchange, but the context — specifically, our feelings and emotional investment around it. "Many of us have been conditioned by society to not speak our minds, and so we haven't acquired the skills of navigating difficult conversations," she said. "Without practice in something, confidence lacks, and fear often sets in." In order to make these conversations less difficult and more effective, Ms. Lea suggests getting outside of ourselves and empathizing with the other person. 1. Start from a place of humility: Genuine curiosity, vulnerability and respect for the other person as well as yourself typically elicits mutual trust and facilitates shared understanding. 2. Approach the conversation with an interest in problem solving, instead of needing to be "right": Frame the conversation in a way that puts you and the other person (or people) shoulder-to-shoulder, tackling a problem together. 3. Focus on what you're hearing, not what you're saying: For every statement the other person makes, restate it in your own words to signal you're listening and that you want to understand. 4. Put yourself in the other person's shoes: In doing so, consider how this allows you to gain some distance from your own experience, and consider how the other might interpret the same situation. 5. Expect a positive result: Focus your attention on the possibility of mutual gain. When your attention is focused on potential benefits of the conversation, it will shift your thinking toward a more constructive approach. FOCUS ON THE BENEFITS Study after study has shown that being inclusive and diverse in your workplace generates positive, bottom-line results. For instance, support for diversity and inclusion: • Helps people hear and share different perspectives and ideas that can inspire creativity and motivationProduces greater opportunities for professional and personal growthExpands business opportunities in your local area and beyondEnhances productivity and teamwork In short, we all benefit from diversity and inclusion. But it won't happen by itself. We have to do our part to be the change that we want to see, create safe spaces for these types of conversations and learn how to effectively navigate difficult topics. Brian Thompson is a financial adviser and founder of Brian Thompson Financial.

Latest News

The hidden currency risk in global investing: what advisors need to know
The hidden currency risk in global investing: what advisors need to know

For those seeking international exposure amid economic uncertainty, understanding the impact of the US dollar's strength over other currencies is more important than ever.

CFP Board warns of tax "tipping point" as TCJA expiration puts financial plans at risk
CFP Board warns of tax "tipping point" as TCJA expiration puts financial plans at risk

With nearly nine in 10 seeing danger to clients' retirement income and legacy plans, among others, CFP professionals are urging strategic planning pivots and tax perks for advice-seekers.

Fed Day focus fades as Trump keeps stock markets watching
Fed Day focus fades as Trump keeps stock markets watching

As policymakers convene for their latest two-day meeting, investors are shifting their attention from elevated interest rates to growth concerns and tariff worries.

IRS eases off on some audits with retrenchments giving way to AI
IRS eases off on some audits with retrenchments giving way to AI

While he hasn't laid out a clear plan, Treasury Secretary Scott Bessent has gone on record touting "the great AI revolution" in improving the agency's tax collections and customer service.

More than three-quarters of advisors to embrace fee models by 2026, Cerulli says
More than three-quarters of advisors to embrace fee models by 2026, Cerulli says

Momentum continues for fee-based compensation as BD advisors ditch commissions and alternative compensation schemes emerge to lure diverse clientele.

SPONSORED Beyond the all-in-one: Why specialization is key in wealth tech

In an industry of broad solutions, firms like intelliflo prove 'you just need tools that play well together'

SPONSORED Record growth: Interval funds emerge as key players in alternative investments

Blue Vault Alts Summit highlights the role of liquidity-focused funds in reshaping advisor strategies