Building a team can help advisers build their practice

Offering more specialized services can help reel in more high-net-worth clients, according to a panel of experts.
MAY 04, 2018

Teaming up with other advisers or practitioners — like attorneys, estate planners and accountants — offers compelling benefits to financial advisers, in the form of broader specialization, attraction and retention of more clients. Generally speaking, teaming is a formal or informal arrangement by which an adviser joins together with another practitioner, either inside or outside the firm, to offer client services. "There isn't simply one model or approach," Charles Phelan, vice president of practice management and consulting at Fidelity Investments, said Thursday afternoon during an InvestmentNewswebcast about expanding advisory practices through partnerships. Mr. Phelan cited Fidelity research showing teamed advisers earn 21% more revenue than solo advisers, and 83% of advisers say they work better as a team than individually. Teaming also helps advisers deliver 13% more in services, he said. Teaming is most prevalent among wirehouse firms, according to Fidelity research — 61% of wirehouse advisers are part of a team, compared with 59% of registered investment advisers and 44% of advisers at independent broker-dealers. "The investment piece is becoming so much more commoditized," Ryan O'Donnell, co-founder of The O'Donnell Group, a wealth management firm with about $250 million in assets, said. "There are a lot of online services that do a good job at managing money now." Specialization becomes particularly useful to high-net-worth clients with roughly $5 million-$10 million in assets, who typically have more complex issues than the average client, Mr. O'Donnell said. Often, taxes become the No. 1 driver, he added. Mr. O'Donnell's practice was formed through a team partnership with his brother; while Mr. O'Donnell works mainly with entrepreneurs and business owners, and devotes more of his time to tax and real-estate issues, his brother works primarily with surgeons and others in highly specialized employment positions. "You start realizing certain advisers have a little bit better knowledge in certain areas, and why not have them be that specialist," said Joseph Fusaro Jr., director of operations at SEIA, a wealth-management firm that manages over $8 billion. Teaming can also help from an image standpoint among clients, who may wonder how one adviser can deliver the breadth of services that may be advertised, the webcast panelists said. Through teaming, advisers can say they have specialists on their team who cover particular areas, Mr. Fusaro said. "If not, you'll outsource it," he added. "But you'll be that [relationship] quarterback." Further, partnering a junior and senior adviser together within a firm helps ensure there's a "logical succession plan for that adviser's business, and it provides business continuity," Mr. Phelan said. "Teaming is a wonderful way to address a succession planning need if there is one for an adviser," he added. There are some inherent challenges to teaming, though. One primary one is determining revenue splits from clients who receive services from multiple practitioners. "When it comes to money, there will always be a little bit of an issue," Mr. Fusaro said. Bringing in like-minded and fair partners is a way to minimize that tension, he added. The split won't always be 50-50, due to a different commitment of resources and time from various parties, said Mr. Phelan, adding that technology can help track each party's contribution to the client relationship. "There are plenty of platforms out there that do this," he said. "Make sure that infrastructure is in place."

Latest News

Fed's Bowman pushes for lighter-touch AI oversight at smaller firms
Fed's Bowman pushes for lighter-touch AI oversight at smaller firms

Supervision vice chair speaks following recent launch of AI adoption practices by regulators.

Why fixed income still belongs in your clients' portfolios
Why fixed income still belongs in your clients' portfolios

In an era of AI euphoria and market FOMO, getting back to basics with fixed income may be the most contrarian and most important move advisors can make.

Voya expands advisor managed accounts to add private market assets
Voya expands advisor managed accounts to add private market assets

Voya Financial adds private equity, credit and real estate options to its AMA program, building on support for looser federal investment rules in retirement accounts.

With executives leaving, Osaic’s Reid now in the spotlight
With executives leaving, Osaic’s Reid now in the spotlight

Shannon Reid, president of Osaic and the network’s number two executive, has plenty of challenges, industry executives said.

Investors sue crypto fund and platform, alleging $1.5 million never returned
Investors sue crypto fund and platform, alleging $1.5 million never returned

Auditors flagged the commingling. The COO allegedly knew. Investors kept getting the pitch

SPONSORED Who builds the income when the pension disappears?

Dan Biagini of American Equity says the steady decline of pensions, longer lifespans and a reset in interest rates are rewriting how advisors build retirement income

SPONSORED Why direct indexing stopped being optional

Direct indexing is on pace to outgrow ETFs and mutual funds. Northern Trust's Ken Lassner explains why the advisors who get it wish they had started sooner.