CFP bans use of credential by advisors accused of neglecting, misleading clients

CFP bans use of credential by advisors accused of neglecting, misleading clients
One advisor allegedly recommended unsuitable investments to a client and then failed to monitor her portfolio or meet with her. Another claimed in an ad his retirement program could raise all the money needed for a nest egg in 3 to 5 years.
JAN 18, 2023

A financial advisor who allegedly neglected clients and a former broker who allegedly impersonated them can no longer obtain a certified financial planner credential.

Those are two of the dozen public sanctions recently announced by the Certified Financial Planner Board of Standards Inc. The CFP Board sets and enforces the educational, competency and ethical standards for the approximately 95,000 CFPs in the United States.

The CFP Board permanently barred Travis W. Hansberger of Wayzata, Minnesota, from holding a CFP mark after a CFP investigation found that Hansberger failed to act in a client’s best interests by recommending and executing trades for unsuitable investments, failing to oversee the client’s retirement funds, neglecting to meet with a client while her investments were losing value, and failing to conduct portfolio reviews and update and reallocate investment lineups.

The CFP Board probe followed an appeal of an April administrative order to permanently bar Hansberger from using the credential after Hansberger’s CFP certification expired in September 2021. The CFP appeals commission found that Hansberger failed to meet the deadline in responding to a board complaint.

Hansberger does not have a record in BrokerCheck or the Securities and Exchange Commission’s Investment Adviser Public Disclosure database. A website says he is president of Millstone Wealth Management. Hansberger did not respond to an email requesting a comment on the CFP Board’s punishment.

Over the last couple years, the CFP Board has cracked down on mark holders who fail to self-report misconduct.

In the recent sanction tranche, the organization also barred Richard H. Ivester, a former broker in Bothell, Washington, from using the CFP credential for allegedly violating his firm’s policies “when he impersonated a customer and requested a distribution on the customer’s behalf pursuant to an annuity contract.” His BrokerCheck record indicates that he was fired by LPL Financial last February over this allegation.

Ivester could not be reached for comment.

Fred D. Rouse III of Dresher, Pennsylvania, can no longer use the CFP credential after advertising that falsely portrayed an investment program he ran.

“CFP Board alleged that Mr. Rouse made misleading statements, such as claiming that individuals could be ‘100%’ certain’ to have all the money they needed to retire in ‘Just 3-5 Years,’ on his website and in a YouTube video created to advertise his retirement planning program,” the CFP Board stated in its news release. “CFP Board further alleged that the YouTube video, which targeted individuals in their fifties and sixties with underfunded retirement savings, was misleading because it appeared to be a news broadcast although it was, in fact, a paid advertisement.”

Rouse did not respond to a request for comment.

The CFP Board revoked the CFP mark for Susan Honig of Valley Village, California, for failing to cooperate with a CFP Board investigation centering on “her lack of diligence in corresponding with her clients and answering inquiries that came into her office.” Honig did not respond to a request for comment.

A permanent bar and revocation are the two harshest penalties the CFP Board can impose. Other sanctions include public censure and a temporary bar.

‘IN the Office’ with Karen Altfest, founder of Altfest Personal Wealth Management

Latest News

Texas man says SEC and fund could make him pay twice
Texas man says SEC and fund could make him pay twice

A $141M judgment and a federal asset freeze collide over one shrinking pool

Osaic executives Kristy Britt and Greg Cornick to leave
Osaic executives Kristy Britt and Greg Cornick to leave

The firm's CFO and EVP of Wealth Management Solutions are the latest executives to exit the broker-dealer.

Estate planning becomes a client retention issue for financial advisors, survey finds
Estate planning becomes a client retention issue for financial advisors, survey finds

Clients are saying they would consider switching advisors if another professional offered estate planning services, according to a new Trust & Will survey.

Candidly adds AI agents for Trump Accounts, workplace benefits
Candidly adds AI agents for Trump Accounts, workplace benefits

CEO Laurel Taylor says the fintech's composable AI stack helps workers optimize dollars across Trump Accounts, 529s, 401(k)s, and other employee benefits.

BMO adds three advisors in Dallas amid Y'all Street wealth boom
BMO adds three advisors in Dallas amid Y'all Street wealth boom

The bank has swiped three private banking veterans from BNY as the city climbs the ranks of America's fastest-growing wealth hubs.

SPONSORED Who builds the income when the pension disappears?

Dan Biagini of American Equity says the steady decline of pensions, longer lifespans and a reset in interest rates are rewriting how advisors build retirement income

SPONSORED Why direct indexing stopped being optional

Direct indexing is on pace to outgrow ETFs and mutual funds. Northern Trust's Ken Lassner explains why the advisors who get it wish they had started sooner.