Only 19% of retail bank customers say they are interested in receiving financial advice from their bank, but 69% who receive advice act on it.
That’s one of the key takeaways from J.D. Power’s annual survey of U.S. retail banking advice, which found that bank customers are stressed.
Just 49% of retail bank customers could be classified as financially healthy, according to the survey, while 11% fall into the overextended category. Another 13% could be considered stressed and 27% as vulnerable. Just 38% of bank customers pass a basic financial literacy test, J.D. Power said in a release.
Bank of America ranked highest in customer satisfaction with retail banking advice with a score of 673, while Citibank, at 640, ranked second. The industry average is 631.
“Even though customers may not think to seek financial advice from their bank, they tend to respond extremely well when that advice is proactively offered,” said Paul McAdam, the company’s senior director of banking intelligence.
By listening for what truly matters and where clients want to make a difference, advisors can avoid politics and help build more personal strategies.
JPMorgan and RBC have also welcomed ex-UBS advisors in Texas, while Steward Partners and SpirePoint make new additions in the Sun Belt.
Counsel representing Lisa Cook argued the president's pattern of publicly blasting the Fed calls the foundation for her firing into question.
The two firms violated the Advisers Act and Reg BI by making misleading statements and failing to disclose conflicts to retail and retirement plan investors, according to the regulator.
Elsewhere, two breakaway teams from Morgan Stanley and Merrill unite to form a $2 billion RIA, while a Texas-based independent merges with a Bay Area advisory practice.
Orion's Tom Wilson on delivering coordinated, high-touch service in a world where returns alone no longer set you apart.
Barely a decade old, registered index-linked annuities have quickly surged in popularity, thanks to their unique blend of protection and growth potential—an appealing option for investors looking to chart a steadier course through today's choppy market waters, says Myles Lambert, Brighthouse Financial.
