Surveys show silent money strains shaping client behavior

Surveys show silent money strains shaping client behavior
Research from CFP Board and Empathy suggests many Americans hide everyday cost stress and delay legacy planning, creating blind spots advisors may need to surface.
MAR 20, 2026

Money problems aren’t always showing up as missed credit card payments or a request to rebalance a portfolio. Sometimes they show up as a skipped wedding, a declined group trip — and a vague excuse that keeps the real reason off the table.

That kind of quiet financial strain is surfacing in new research from CFP Board and from Empathy, a tech company that works with families around loss-related logistics and planning. The studies focus on different moments of the financial life cycle, but they land in a similar place: Americans say they’re comfortable talking about money in theory, yet many avoid the conversations that would actually reduce friction in relationships – and prevent messy planning outcomes later.

CFP Board’s survey found that 67% of Americans have declined social events in the past two years primarily because of cost. More than half of them, 56%, said they never told loved ones money was the reason, opting instead for silence that can quietly compound stress and misunderstandings.

“Too many Americans are carrying financial stress alone,” K. Dane Snowden, CFP Board’s chief executive, said in the statement. “That quiet burden can affect relationships.”

“Financial FOMO” and the comparison spiral

CFP Board framed part of the problem as “financial FOMO,” or fear of missing out on lifestyles that appear attainable for peers. In the survey, 82% said the financial situations of close friends or family members affect how they think about their own finances. Eighty-five percent said they feel out of sync with friends on at least one major milestone, including housing purchases, travel, career progress, and retirement savings.

That mismatch appears sharper among younger adults. Respondents ages 25 to 40 were more likely than older peers to say they feel out of sync with friends on housing purchases and career progress, and they were nearly twice as likely to report financial conflict with friends as a result.

Even when people do wade into difficult conversations, the payoff is not guaranteed. CFP Board found that 89% have had uncomfortable discussions about money, but only 30% said those talks significantly strengthened a relationship, while 12% said the conversation made things worse.

CFP Board found that 81% intentionally avoid discussing some money topics with family and friends, citing privacy concerns, fear of friction over values, embarrassment, and conflict avoidance.

While a lot of the silence around money is cultural, CFP Board suggests those can be overcome with the right soft skills – something not every client has.

“Comfort discussing money doesn’t guarantee skill in navigating these conversations,” Kevin Roth, CFP Board’s managing director of research, said in the statement.

The wealth transfer problem: Closer than it appears

The report from Empathy, a wealth tech platform with a focus on estate and legacy planning, sees the same silence-and-avoidance dynamic playing out right as advisors are trying to get ahead of the wealth transfer expected over the next couple of decades.

With about $124 trillion set to change hads by 2048, but its research suggests many families don’t expect the handoff to be smooth. Only 28% of families said they expect wealth transfers to happen without trouble; 53% said they anticipate problems, delays or conflict.

One-fifth of families said transfers are already in motion, and nearly 60% expect them within the next decade, with an average timeline of seven years. At the same time, Empathy reported a disconnect between what families expect and what advisors assume: 83% of advisors said they believe fewer than half of their clients will experience a wealth transfer event.

Documentation gaps are a major part of the problem. Empathy found that 31% of families have formal estate plans and 30% have financial plans. More than half said existing estate documents are incomplete, outdated or hard to locate.

Emotional friction also slows progress. Empathy reported that 57% of families pointed to emotional overwhelm, discomfort or strained family dynamics as key obstacles that keep legacy conversations from starting – or from moving forward.

“Emotional strain is delaying important conversations,” Ron Gura, Empathy’s co-founder and CEO, said in the statement.

Advisors in position to bridge the gap

According to CFP Board's research, 43% of Americans trust financial advisors for financial advice, ahead of their own friends and family, financial websites, or social media. Seventy-one percent also said they'd feel comfortable discussing financial topics with a trusted, independent financial advisor.

The upshot is that professionals have a critical role to play in unlocking and packing clients' money issues. According to Empathy, 56% of advisors agree preparations for the wealth transfer is being held back by incomplete estate plans among clients, avoidance of planning conversations, and complex family dynamics.

"The financial professiionals who show up with the right tools will earn trust that lasts across generations," says Seth Miller, chief distribution officer at Empathy.

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