Office address: 1295 State Street, Springfield, MA 01111-0001
Website: massmutual.com
Year established: 1851
Company type: financial services
Employees: 11,500+ (global)
Expertise: life insurance, disability income insurance, long-term care solutions, annuities, retirement planning, wealth management, investment management, worksite benefits, institutional solutions, college savings and education planning
Parent company: N/A
Key people: Roger Crandall (CEO), Mary Jane Fortin (CFO), Eric Partlan (chief investment officer), Geoffrey Craddock (chief risk officer), Susan Cicco (CoS to the chair), Michael O’Connor (general counsel), John Rugel (head of operations)
Financing status: corporation
MassMutual is a mutual life insurance and financial services company based in Springfield. It helps people secure their future through planning, protection, and personalized financial guidance. It manages over $285 billion in assets and has helped people for over 170 years.
Originally known as Massachusetts Mutual Life Insurance Company, the firm was founded in 1851 in Springfield after George Rice raised $100,000 from 31 investors. It quickly became profitable and eventually repaid those investors to become a mutual company owned by policyowners. It also:
During crises, the company took visible action for customers and communities. It paid over $100 million in death claims during the Spanish flu, supporting affected families. It later approved more than 60,000 loans during the Great Depression to help keep customers solvent.
Later, the company introduced major annuity, investment, and insurance platforms such as MML Investors Services and MassMutual.com. It also formed employee and business resource groups and created the MassMutual Foundation.
During COVID-19, the firm offered HealthBridge term life insurance to frontline healthcare workers. It acquired Great American Life, a US annuity and life insurance carrier, and became the leading US whole life insurance provider.
In the company’s recent wealth management developments, MassMutual widened its alternatives shelf for clients in 2024. Under head of wealth management Vaughn Bowman, it doubled alternative options, including select bitcoin exposures in model portfolios. This gives advisors more ways to customize portfolios and deepens the firm’s push into private markets.
On the advisor technology front, the company has also teamed up with Orion on a unified platform in 2025. The new system combines planning, portfolio management, and risk tools in one interface for thousands of advisors. It aims to reduce complexity and help position MassMutual’s wealth business around integrated, advisor-ready tech.
MassMutual offers planning-led investment, retirement, and protection solutions tied closely to client goals:
MassMutual also stresses regular reviews, so portfolios track changing goals and conditions. Its collaborative model aims to simplify decisions and keep investing aligned with a clear plan.
According to MassMutual, its culture centers on mutuality and doing what’s right. Below are its core values:
To support its employees, the company says it takes a holistic and flexible benefits approach. Below are some of its staff benefits:
Beyond benefits, the firm states that community responsibility is central to how it operates. Through the MassMutual Foundation and local partners, it backs financial well-being, education, and neighborhood economic opportunity.
Roger Crandall serves as the chair, president, and CEO of MassMutual. He also served as deputy chair of the Federal Reserve Bank of Boston’s board. He is a CFA charterholder with an economics degree from the University of Vermont and an MBA, with honors, from Wharton.
Supporting Crandall is MassMutual’s executive and subsidiary leadership team:
MassMutual notes that its leaders bring varied backgrounds and perspectives. This mix helps the firm understand, and respond to, changing customer needs.
MassMutual is reshaping its advisor business by appointing Joe Mallee, a longtime field leader, to lead its 6,500-strong financial network. This move builds on MML Investors Services’ $274 billion platform and growing alternatives shelf. It supports the company’s future focus on advice-led growth, wider client reach, and stronger distribution.
The firm also released its 2025 Health & Wealth Habits Report, showing how money stress affects Americans’ physical and mental health. With Vaughn Bowman turning the findings into practical guidance for advisors, the company is using the data to promote simple, habit-based planning and protection. This work supports MassMutual’s strategy to connect wealth management with overall well-being and long-term retirement security.
See rankings of funds by returns in categories from large-cap growth to real estate and equity income.
The business changes eliminate variability in 401(k) fees and reduce the appearance of any conflicts of interest.
Some firms are rethinking a shift to fee-based compensation and instead are sticking with commission structures that will trigger the need for best interest contract exemptions.
Providers such as MassMutual and Mercer have recently unveiled new services, part of a trend seeking to capitalize on disruption caused by the DOL fiduciary rule.
Survey shows that 58% of plan sponsors found their adviser through a referral.
The newly developed video game seizes on the concept of gamification to improve participant behavior regarding retirement savings.
Already expected to spur consolidation among broker-dealers, the DOL fiduciary rule could also hasten RIA mergers.
Call volumes rose in the first few hours of trading Friday as investors tried to make sense of what Brexit means for their retirement accounts.
Studies show publicly available retirement calculators shouldn't be taken at face value.
Insurance giant to pay a $20M fine and $5M to customers for “negligent” misrepresentation and omissions, according to Finra.
MetLife is the second major insurer to exit the brokerage business, in the sale of its adviser unit to MassMutual. Mergers may be on the rise due to the Labor Department's proposed fiduciary rule.
Studies show publicly available retirement calculators shouldn't be taken at face value.
The insurer joins other firms such as Fidelity Investments and Ameriprise Financial in settling allegations over excessive 401(k) fees in their own company plans.
