Office address: 1295 State Street, Springfield, MA 01111-0001
Website: massmutual.com
Year established: 1851
Company type: financial services
Employees: 11,500+ (global)
Expertise: life insurance, disability income insurance, long-term care solutions, annuities, retirement planning, wealth management, investment management, worksite benefits, institutional solutions, college savings and education planning
Parent company: N/A
Key people: Roger Crandall (CEO), Mary Jane Fortin (CFO), Eric Partlan (chief investment officer), Geoffrey Craddock (chief risk officer), Susan Cicco (CoS to the chair), Michael O’Connor (general counsel), John Rugel (head of operations)
Financing status: corporation
MassMutual is a mutual life insurance and financial services company based in Springfield. It helps people secure their future through planning, protection, and personalized financial guidance. It manages over $285 billion in assets and has helped people for over 170 years.
Originally known as Massachusetts Mutual Life Insurance Company, the firm was founded in 1851 in Springfield after George Rice raised $100,000 from 31 investors. It quickly became profitable and eventually repaid those investors to become a mutual company owned by policyowners. It also:
During crises, the company took visible action for customers and communities. It paid over $100 million in death claims during the Spanish flu, supporting affected families. It later approved more than 60,000 loans during the Great Depression to help keep customers solvent.
Later, the company introduced major annuity, investment, and insurance platforms such as MML Investors Services and MassMutual.com. It also formed employee and business resource groups and created the MassMutual Foundation.
During COVID-19, the firm offered HealthBridge term life insurance to frontline healthcare workers. It acquired Great American Life, a US annuity and life insurance carrier, and became the leading US whole life insurance provider.
In the company’s recent wealth management developments, MassMutual widened its alternatives shelf for clients in 2024. Under head of wealth management Vaughn Bowman, it doubled alternative options, including select bitcoin exposures in model portfolios. This gives advisors more ways to customize portfolios and deepens the firm’s push into private markets.
On the advisor technology front, the company has also teamed up with Orion on a unified platform in 2025. The new system combines planning, portfolio management, and risk tools in one interface for thousands of advisors. It aims to reduce complexity and help position MassMutual’s wealth business around integrated, advisor-ready tech.
MassMutual offers planning-led investment, retirement, and protection solutions tied closely to client goals:
MassMutual also stresses regular reviews, so portfolios track changing goals and conditions. Its collaborative model aims to simplify decisions and keep investing aligned with a clear plan.
According to MassMutual, its culture centers on mutuality and doing what’s right. Below are its core values:
To support its employees, the company says it takes a holistic and flexible benefits approach. Below are some of its staff benefits:
Beyond benefits, the firm states that community responsibility is central to how it operates. Through the MassMutual Foundation and local partners, it backs financial well-being, education, and neighborhood economic opportunity.
Roger Crandall serves as the chair, president, and CEO of MassMutual. He also served as deputy chair of the Federal Reserve Bank of Boston’s board. He is a CFA charterholder with an economics degree from the University of Vermont and an MBA, with honors, from Wharton.
Supporting Crandall is MassMutual’s executive and subsidiary leadership team:
MassMutual notes that its leaders bring varied backgrounds and perspectives. This mix helps the firm understand, and respond to, changing customer needs.
MassMutual is reshaping its advisor business by appointing Joe Mallee, a longtime field leader, to lead its 6,500-strong financial network. This move builds on MML Investors Services’ $274 billion platform and growing alternatives shelf. It supports the company’s future focus on advice-led growth, wider client reach, and stronger distribution.
The firm also released its 2025 Health & Wealth Habits Report, showing how money stress affects Americans’ physical and mental health. With Vaughn Bowman turning the findings into practical guidance for advisors, the company is using the data to promote simple, habit-based planning and protection. This work supports MassMutual’s strategy to connect wealth management with overall well-being and long-term retirement security.
The firm, which counts some of the biggest Wall Street banks as its partners, was valued at more than $7 billion in the round.
DPL added 11 more multi-year guaranteed annuities, or MYGAs, to its commission-free marketplace, which previously included a single product in that category.
The start of the 2020s has been dominated by the three Cs — Covid, convergence and consolidation. Government mandates could cause the small and startup plan market to explode, and RPA consolidation has blown up.
This month’s #AdviserTech roundup includes Schwab’s announcement of a direct indexing initiative, Fidelity’s launch of real-time fractional share trading, and Addepar’s acquisition of AdvisorPeak.
The transaction marks the first time a top-five RIA has acquired a top-five retirement plan adviser firm, which could send Creative Planning's rivals scrambling to find larger RPAs.
Last week’s announced purchase of Newport Group by Ascensus comes on the heels of Empower’s purchases of MassMutual’s and Prudential’s record-keeping divisions.
There's a war for talent heating up, fueled by the Great Resignation and more workers retiring as a result of the pandemic, which makes benefits more important than ever.
The RPA Broker-Dealer Roundtable and Think Tank covered getting data, providing plan access and helping participants with low balances.
Fidelity is increasing its limit for student loan contributions for its employees, and MassMutual is letting people apply vacation time to payments.
Polaris is headed by partners Corey Basehore and Justin Dunwoody and includes adviser Sarah Leer, two junior advisers and a nine-member office staff.
The InvestmentNews event held Tuesday in New York City highlighted top firms and individuals consistently working toward a more equitable and inclusive profession.
Keith Gill’s employment at MML Investors Services overlapped with his involvement in the GameStop and meme stock frenzy that occurred in late 2020 and early 2021, according to the regulator.
Rothschild and MML Investors Services are latest to be penalized for inadequate communications to clients concerning fund fees.
Rob Foregger, who led the establishment of the fintech firm in 2013, left his day-to-day responsibilities at the company in May, but is still a shareholder and adviser.
There are more than 40 national record keepers, with plenty of capacity for all. And some providers are uniquely positioned.
