Office address: 1295 State Street, Springfield, MA 01111-0001
Website: massmutual.com
Year established: 1851
Company type: financial services
Employees: 11,500+ (global)
Expertise: life insurance, disability income insurance, long-term care solutions, annuities, retirement planning, wealth management, investment management, worksite benefits, institutional solutions, college savings and education planning
Parent company: N/A
Key people: Roger Crandall (CEO), Mary Jane Fortin (CFO), Eric Partlan (chief investment officer), Geoffrey Craddock (chief risk officer), Susan Cicco (CoS to the chair), Michael O’Connor (general counsel), John Rugel (head of operations)
Financing status: corporation
MassMutual is a mutual life insurance and financial services company based in Springfield. It helps people secure their future through planning, protection, and personalized financial guidance. It manages over $285 billion in assets and has helped people for over 170 years.
Originally known as Massachusetts Mutual Life Insurance Company, the firm was founded in 1851 in Springfield after George Rice raised $100,000 from 31 investors. It quickly became profitable and eventually repaid those investors to become a mutual company owned by policyowners. It also:
During crises, the company took visible action for customers and communities. It paid over $100 million in death claims during the Spanish flu, supporting affected families. It later approved more than 60,000 loans during the Great Depression to help keep customers solvent.
Later, the company introduced major annuity, investment, and insurance platforms such as MML Investors Services and MassMutual.com. It also formed employee and business resource groups and created the MassMutual Foundation.
During COVID-19, the firm offered HealthBridge term life insurance to frontline healthcare workers. It acquired Great American Life, a US annuity and life insurance carrier, and became the leading US whole life insurance provider.
In the company’s recent wealth management developments, MassMutual widened its alternatives shelf for clients in 2024. Under head of wealth management Vaughn Bowman, it doubled alternative options, including select bitcoin exposures in model portfolios. This gives advisors more ways to customize portfolios and deepens the firm’s push into private markets.
On the advisor technology front, the company has also teamed up with Orion on a unified platform in 2025. The new system combines planning, portfolio management, and risk tools in one interface for thousands of advisors. It aims to reduce complexity and help position MassMutual’s wealth business around integrated, advisor-ready tech.
MassMutual offers planning-led investment, retirement, and protection solutions tied closely to client goals:
MassMutual also stresses regular reviews, so portfolios track changing goals and conditions. Its collaborative model aims to simplify decisions and keep investing aligned with a clear plan.
According to MassMutual, its culture centers on mutuality and doing what’s right. Below are its core values:
To support its employees, the company says it takes a holistic and flexible benefits approach. Below are some of its staff benefits:
Beyond benefits, the firm states that community responsibility is central to how it operates. Through the MassMutual Foundation and local partners, it backs financial well-being, education, and neighborhood economic opportunity.
Roger Crandall serves as the chair, president, and CEO of MassMutual. He also served as deputy chair of the Federal Reserve Bank of Boston’s board. He is a CFA charterholder with an economics degree from the University of Vermont and an MBA, with honors, from Wharton.
Supporting Crandall is MassMutual’s executive and subsidiary leadership team:
MassMutual notes that its leaders bring varied backgrounds and perspectives. This mix helps the firm understand, and respond to, changing customer needs.
MassMutual is reshaping its advisor business by appointing Joe Mallee, a longtime field leader, to lead its 6,500-strong financial network. This move builds on MML Investors Services’ $274 billion platform and growing alternatives shelf. It supports the company’s future focus on advice-led growth, wider client reach, and stronger distribution.
The firm also released its 2025 Health & Wealth Habits Report, showing how money stress affects Americans’ physical and mental health. With Vaughn Bowman turning the findings into practical guidance for advisors, the company is using the data to promote simple, habit-based planning and protection. This work supports MassMutual’s strategy to connect wealth management with overall well-being and long-term retirement security.
The class action calls out the plan's fees for investments, record keeping and financial advice.
Digital asset investment products from Grayscale, Bitwise, 21Shares and others saw outflows for the fifth straight week, the longest such streak since January 2018.
MML Investors Services has entered into a placement agent agreement with NYDIG, a provider of technology and investment solutions that focuses on Bitcoin.
Exton, Pennsylvania-based Brumbaugh Wealth Management is affiliating with Cetera through super OSJ AdvisorNet
Empower has distanced itself from its other competitors; the only one that matters is Fidelity, which is bigger and more profitable because of its ability to cross-sell wealth management services to participants as well as offer proprietary products.
Empower is already the second-biggest U.S. plan provider by number of participants, behind Fidelity. The deal will add $314 billion in assets among 4,300 plans, boosting Empower's size to $1.4 trillion among 71,000 plans.
Alicia Curtis and Jyl Barnard of Curtis Barnard Financial Services and Chris Dearing of Riverfront Financial share an office in Peoria, Illinois.
Called Totus Wealth Management, the group had been registered until the end of last month with MML Investors Services, the broker-dealer arm of MassMutual, the insurance company, according to BrokerCheck.
The annuities business, while being an early mover, still lags where some consumers want to see it, according to NYDIG. Recently, several insurance companies have made big investments in the firm.
It is no wonder, but certainly disappointing, that one of the industry’s most innovative providers, Prudential Retirement, is reportedly exploring a sale. That highlights how much record keeping has become a commodity focused on scale and costs.
Unloading the business could bring in more than $2 billion, as CEO Charles Lowrey executes a three-year strategy to transform the business.
Property and casualty insurers join life and annuity investors already backing the company.
The level of knowledge is improving but the public still needs guidance on decisions about claiming benefits.
Firm leaders understand the cybersecurity threat is real. But have broker-dealers taken appropriate precautions to protect advisers and their clients?
The Commonwealth Financial Network advised outside recruiters not to engage with MassMutual's reps. The company doesn't want to step on any toes due to a licensing agreement involving a tech firm it once owned.
