Voya Financial

Office address: 200 Park Avenue, New York, NY 10166
Website: voya.com
Year established: 2013
Company type: financial services
Employees: 10,000+
Expertise: retirement plans, investment management, employee benefits, supplemental health insurance, workplace solutions, digital financial guidance, asset management, stop loss insurance, life insurance, disability insurance
Parent company: N/A
Key people: Heather Lavallee (CEO), Jay Kaduson (CEO, Workplace Solutions), Michael Katz (CFO), Santhosh Keshavan (chief technology and operations officer), Trevor Ogle (chief legal officer), Brannigan Thompson (CHRO), Matt Toms (CEO, Voya Investment Management)
Financing status: corporation

Voya Financial is a financial services company with headquarters in New York, serving about 15 million clients nationwide. It provides retirement plans, investment management, and employee benefits, with more than $1 trillion in assets under management and administration as of 2025. Voya is recognized for its workplace solutions, digital tools, and a strong focus on ethical business practices.

History of Voya Financial

Voya Financial’s story in the US began in the mid-1970s, when Nationale-Nederlanden entered the market by acquiring Wisconsin National Life Insurance Company. Growth continued with major acquisitions like ReliaStar, Aetna Financial Services, and CitiStreet. In 2013, ING US became Voya Financial, Inc. and started trading on the NYSE.

Growth through acquisitions

The firm expanded its reach by adding businesses that strengthened its retirement, investment, and benefits offerings. The company acquired Pen-Cal Administrators in 2018 and Benefit Strategies in 2021, which boosted its compensation and health account services. In 2023, Voya Financial bought Benefitfocus, a technology company, which helped the firm serve about 38 million workplace benefits and savings clients.

Focus on technology and global support

Voya also invested in technology and global operations to better serve clients. In 2019, it formed a joint venture in India, then took full ownership in 2023, creating Voya India to support round-the-clock operations and faster service. In 2024, Voya partnered with Orion to launch a platform that offers advisors integrated digital tools for client management and financial planning.

Voya Financial’s recent moves

In 2025, the firm made a major move by acquiring OneAmerica’s full-service retirement plan business. This deal brought Voya’s Wealth Solutions to nearly 60,000 retirement plans and about 8 million participants, with defined contribution assets reaching $670 billion.

Voya Financial products and services 

Voya Financial offers a broad range of investment and retirement products. Its solutions focus on both traditional and specialized investment strategies:

For individuals

• myOrangeMoney: interactive tool for retirement savings progress
• claims center: online access for filing and tracking claims
• account management: tools to review and update retirement savings

For employers

• workplace savings and retirement: plan options for employee retirement preparation
• group employee benefits: supplemental coverage to enhance benefits packages
• health account solutions: accounts for qualified medical expenses
• investment management: solutions across fixed income, equity, and multi-asset platforms
• personalized benefits platform: integrated digital experience for enrollment, claims, and wellness reminders

For financial professionals

• workplace savings and retirement: plan options to help clients prepare for retirement
• group employee benefits: supplemental products for client benefit packages
• health account solutions: savings tools for qualified health expenses
• investment management: fixed income, equity, multi-asset, and alternatives
• behavioral finance insights: resources to support client financial wellness

For institutional investors

• fixed income solutions: strategies across the fixed income spectrum
• equity solutions: fundamental, quantitative, and thematic equity approaches
• multi-asset solutions: diversified strategies for long-term goals
• alternative solutions: management of private and alternative assets

Voya Financial is also recognized for its strong digital platforms and award-winning workplace culture. Clients benefit from a dedicated service team and a wide range of investment expertise.

Culture and corporate values

According to Voya Financial, the company’s culture centers on customer focus, integrity, agility, and accountability. The firm states it is purpose driven and highlights inclusivity and strong operating discipline as key traits. Voya lists the following as its company values:

1. customer passion
2. do the right thing
3. the “we” (one team)
4. winning spirit
5. care

The firm reports a focus on understanding and supporting employees through benefits, resources, and a flexible approach. Below are Voya Financial’s employee benefits:

• health and wellness: medical, behavioral health, diabetes support, and wellness programs
• financial protection: 401(k), pension, legal insurance, and identity theft coverage
• work-life balance: paid time off, holidays, volunteer hours, and parental leave
• family support: back-up child and elder care, caregiving assistance, and family support programs
• career development: mentoring, management training, tuition reimbursement, and student loan repayment
• financial wellness: guidance for budgeting, insurance, and retirement planning
• employee assistance: EAP, work-life services, and health advocate support
• community and giving: matching gifts and Diversity Celebration Day

Voya Cares® also offers resources and planning help for people with disabilities, their families, and caregivers. The program focuses on education and solutions to support the special needs community in reaching better retirement outcomes.

About CEO Heather Lavallee and key people

Heather Lavallee is CEO and board member of Voya Financial. Before this, Lavallee was president and CEO-elect. She also led Voya’s Workplace Solutions, Investment Management, and technology teams.

Lavallee previously worked at Mutual of Omaha and Sun Life and holds degrees from Colby College and Pepperdine University.

The executive committee leads Voya Financial and brings deep experience to each area of the business:

• Jay Kaduson is CEO for Workplace Solutions, overseeing retirement plans and workplace benefits
• Matt Toms is CEO for Voya Investment Management, leading on investment strategies and teams
• Michael Katz is CFO and manages company finances and reporting
• Santhosh Keshavan leads as chief technology and operations officer, directing technology and operational strategy
• Trevor Ogle, as chief legal officer, handles legal matters and compliance
• Brannigan Thompson, as CHRO, focuses on people strategy and culture

This group's leadership shapes the company’s direction and supports its goals.

The future at Voya Financial

In 2024, Voya Financial announced plans to acquire OneAmerica’s $60 billion retirement plan business. By early 2025, it completed the deal, boosting its Wealth Solutions to about 60,000 retirement plans and nearly 8 million participants. This acquisition gives Voya new capabilities and helps the company expand its reach and deepen advisor relationships for the future.

Building on this growth, the company formed a partnership with Blue Owl Capital in 2025 to bring private market investments to retirement plans. Voya now offers collective investment trusts and advisor-managed accounts that include private market strategies for plan sponsors and participants. This partnership allows the firm to offer new investment options and strengthens its focus on future retirement solutions.