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Client Servicing

Displaying 209 results

Topic

Coach clients on salary negotiations

Advisers can empower people to ask for better compensation packages

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Finding common ground with clients from different ethnic groups

Tell your story and listen to theirs, if possible with the assistance of a staffer who speaks their language.

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What advisers have to do when clients lie

Clients lie for all sorts of reasons, but advisers have to move beyond recrimination to salvage the relationship.

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Client communication strategies for uncertain markets

What severs ties is poor communication around the impacts of cyclical market gyrations on the portfolio.

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  • News
  • February 15, 2017

Adviser’s Consultant: Creating a new service for clients with smaller nest eggs

Denver-based family office opens new practice to serve less wealthy clients

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Want to provide a better client experience? Consult your clients

Advisory boards provide feedback that can help firms deliver the kind of experiences that turns clients into their advocates.

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  • News
  • March 23, 2016

Wirehouses least likely to lose clients because of high fees, Cerulli says

Only 5% of clients left the wirehouses last year because they felt fees were too high

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Are newsletters worth the time and effort?

Whether to use 'canned' products, do it yourself or combine the two into a hybrid.

Topic
  • News
  • March 18, 2015

Consider these tax consequences when splitting assets in a divorce

With divorce filings high at the start of a new year, brush up on tax and other implications of marriage dissolution.

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  • News
  • March 6, 2015

Intra-family loans: Not your ordinary wealth transfer strategy

Another way to take advantage of low interest rates.

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Five steps to protect your wealth after you sell your company

You can keep your personal finances from taking a back seat to the transaction, but your window of time is limited after you sign a letter of intent

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  • News
  • June 20, 2014

Advisers marry wedding day dreams and financial guidance

The newly engaged and their parents get advice for the big day.

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Ways to help divorcing clients protect their assets

Advisers don't have to be divorce experts to help clients take these necessary steps

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How to respond to the unexpected call from a recently widowed client

Follow these six steps to make sure you adequately address the needs of grieving clients

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Rethinking traditional risk questionnaires

There are other, more effective approaches to helping clients realistically assess their risk tolerance

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9 steps to protect your financial future after a divorce

Gray divorce and its financial implications: The rising number of splits later in life means that untangling the assets is more complicated

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Mary Beth Franklin: Talk health care to clients — or lose them

New survey shows few advisers are confident discussing medical costs; big price for ignoring the topic

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Devise a playbook to stem client attrition in the face of adviser turnover

By the time the clients get a halfhearted call from someone whom they have never met, asking them to keep their business with the firm, they have already heard a much more compelling argument from someone that they are used to trusting: their adviser

Topic
  • News
  • March 13, 2011

Hiring and welcoming COOs to firms isn’t easy

When the owners of an advisory firm turn over everyday operations to a senior-level employee, it is a watershed decision — and it is usually one that most firms avoid as long as they can

Topic
  • News
  • September 8, 2010

No profit in talking politics with clients

For many advisers, politics ranks right up there with sex and religion as a topic to avoid when talking with clients.