Diminished capacity talk with a client requires active listening, empathy
Building a rapport with clients is crucial to getting them to talk about steps that may be needed to protect their investment accounts from exploitation, advisers said at the IN Retirement Income Summit.
Perhaps the most difficult conversation a financial adviser is likely to have with a client won’t involve asset allocations or retirement planning. It will center on the client’s mental capacity.
The talk can be awkward or tense, even if the client is in perfect mental health when the
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