Good news about bad ‘customer service’
One quote in a story by Jeff Benjamin in our RIA Rundown special report (InvestmentNews, May 31) caught my eye.
One quote in a story by Jeff Benjamin in our RIA Rundown special report (InvestmentNews, May 31) caught my eye.
“This business is about service, and that's why you lose more clients for bad service than you do for bad performance.”
Those words came from John Krambeer, who
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