Customers to banks: We don’t want your advice, but we’ll take it
J.D. Power finds personalized financial advice drives gains in customer satisfaction for retail banks.
Only 19% of retail bank customers say they are interested in receiving financial advice from their bank, but 69% who receive advice act on it.
That’s one of the key takeaways from J.D. Power’s annual survey of U.S. retail banking advice, which found that bank customers are stressed.
Just 4
Learn more about reprints and licensing for this article.
