People don’t get how robos work, and that’s a problem, J.D. Power finds
Demand for robos might be cooling, but many are still interested in them, despite a lack of understanding.
Some of tomorrow’s wealth clients are today DIY investors who use robo-advisors that they don’t understand — and that dynamic stands to hurt client retention, a report from J.D. Power found.
Among more than 5,000 people who make investment decisions without the help of a full-service financ
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